Return Policy

At ColinPater.com, we want you to be completely satisfied with your helmet purchase. Please review our return policy to understand the terms and conditions of returning items purchased on our website.

Return Eligibility:

  1. Timeframe:
    • Returns are accepted within 15 days from the date of delivery.
  2. Condition of Items:
    • Helmets must be returned in their original, unused condition, with all tags and packaging intact.
    • Any signs of wear or damage may result in the rejection of the return.

Initiating a Return:

  1. Contact Us:
    • To initiate a return, please email our helpline at helpline@colinpater.com.
    • Provide your order number, the reason for the return, and any relevant details.
  2. Return Authorization:
    • Our customer support team will review your request and provide further instructions, including a return authorization (RA) number.
    • Do not return items without obtaining an RA number.
  3. Packaging:
    • Securely package the helmet in its original packaging or a suitable box, ensuring adequate protection during transit.
  4. Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • Use a trackable shipping method and retain the tracking information for your records.

Processing Your Refund:

  1. Inspection:
    • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  2. Refund:
    • If the return is approved, we will initiate a refund to your original payment method.
    • Refunds may take 7 business days to reflect in your account.

Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer support team at helpline@colinpater.com. We are here to assist you.

By shopping with ColinPater.com, you acknowledge and agree to comply with the terms and conditions of this return policy.

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