Shipping and Exchanges

At ColinPater.com, we strive to provide a seamless shopping experience for our customers. Please review our shipping and exchanges policy to understand the details of how we handle the delivery of your helmets and manage exchanges.

Shipping Information:

  1. Order Processing:
    • Orders are typically processed within 15 business days after the purchase is confirmed.
    • During peak seasons or promotional events, processing times may be slightly extended.
  2. Shipping Methods:
    • We offer a variety of shipping options to suit your preferences and urgency.
    • Shipping costs and estimated delivery times will be displayed during the checkout process.
  3. Shipping Destinations:
    • ColinPater.com currently ships to dollars.
    • For international orders, customers are responsible for any customs duties or taxes imposed by the destination country.
  4. Order Tracking:
    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
    • Use the provided tracking number to monitor the status and location of your package.

Exchanges and Returns:

  1. Exchanges:
    • We offer exchanges for items of equal or lesser value within 15 days of the delivery date.
    • Exchanged items must be in unused and original condition, with all tags and packaging intact.
    • Customers are responsible for return shipping costs.
  2. Returns:
    • If you wish to return an item for a refund, please contact us at helpline@colinpater.com to initiate the return process.
    • Returns are accepted within 15 days of the delivery date.
    • Returned items must be in unused and original condition, with all tags and packaging intact.
    • Customers are responsible for return shipping costs.
  3. Defective or Incorrect Items:
    • In the rare event of receiving a defective or incorrect item, please contact us immediately at helpline@colinpater.com.
    • We will arrange for the return shipping of the item and provide a replacement or refund.

Contact Us: If you have any questions or concerns regarding our shipping and exchanges policy, please reach out to our customer support team at helpline@colinpater.com. We are here to assist you.

By shopping with ColinPater.com, you acknowledge and agree to comply with the terms and conditions of this shipping and exchanges policy.

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